Refund policy

Last updated 22 September 2026

The short version

If the service did not do what this site said it would, we refund you. We would rather return the money than argue about it.

First 14 days of a plan

Ask within 14 days of your first payment and we refund it in full, for any reason, whether or not you used the service.

After 14 days

Plans are paid a year in advance, so cancelling should not cost you the rest of the year. Cancel at any time and we refund every unused whole month, counted from the end of the month in which you tell us. We keep the month in progress and refund the rest. If we failed to deliver scheduled scans during any month, we refund that month too.

One-off audits

Refundable in full until we begin the scan. Once the report and test suite are delivered the work is done and it is not refundable, unless the findings are materially wrong, in which case we correct them or refund you. If you subscribe within 60 days, the audit fee is credited against your subscription.

When we refund without being asked

• We charged you twice for the same period.
• We charged you after you cancelled.
• We could not scan your site for a full month.

What is not refundable

• A report that correctly found few or no defects. A clean result is a valid outcome, not a failure to deliver.
• A regulatory penalty, complaint or lawsuit. We supply evidence and fixes, not compliance. See our terms.
• Months already served where scans ran as scheduled.

How to ask

Email billing@conformance.report with the email address on the account. We reply within 3 working days. Approved refunds go back by bank transfer to the account the payment came from, and we do not send refunds anywhere else. Expect 5 to 10 working days depending on your bank.